The website quality and functionality are brilliant. Our previous website was dull and mundane, the new website colours and features are much kinder to the eye and user-friendly.
The webteam are friendly, approachable and nothing was too much to ask for. I found the process straightforward and the demo phase of building the website helped in developing the site the way we wanted it before going live. Most website companies ask for payment before building a specific demo. What I found very forthcoming is that your team were able to not only show me demos but build a demo based on the content of our existing practice website as an example without even asking for payment.
The speed of the service and any change request was very efficient, changes were either made on the very same day or the next day. It didn’t matter how many changes or requests they had, it was never too much for them.
The website has definitely improved the level of service we give to patients and will in time reduce the need for patients to come to the practice or call as they can communicate with us via the website. The interactive “get help” pages also will empower patients without having to call the practice.
I have used Oldroyd Publishing Group at my previous practice for 8 years and I have just had my second website designed for my current practice. I have always found OPG provides an amazing service, efficient and they fully understand the needs of general practice. In particular Katy Morson and Tanya have been fantastic over the years including building the new website for my current practice. I would highly recommend OPG to all practices – excellent service, professional, personable, approachable and you would be amazed how cost effective/much cheaper the services are compared to many other companies out there that really do overcharge practices by not hundreds but thousand’s!!
Absolutely 5 stars!!
Tuhin Miah, Practice Business Manager, Gallions Reach Health Centre
I would like to say a massive thank you for all your support over the last few years, you all provide an excellent service and are all just wonderful. So thank you.
Jennifer W Miller, Services & Project Manager, Upper Eden Medical Practice
Very pleased with our new website. It was very easy working with the webteam and you were very helpful. Nothing seemed too much trouble.
Thank you for your support during the set up process and beyond!
Jackie Smith, Practice Manager, Newbridge Surgery
Thank you for all your help in setting our new website up.
I am very impressed with the pace in which the website was set up, every individual I have spoken to throughout the process has gone out of their way to help with any questions/queries.
The website itself is something I consider to be of a very high standard.
When I have logged on to make a couple of amendments, the process has been easy enough for me to do myself with minimal help of the online guide.
Once again, thank you for everything and I look forward to working with you.
Hannah Foster, Practice Manager, Darnall & Richmond Surgeries
Such a brilliant service from the team at OPG!!
Jill Tallick, Practice Manager, Rowan Tree Practice
Thank you for sorting those accounts so quickly, 'absolutely brilliant customer service' - honestly, you can quote that too :-) Absolutely no problem at all quoting my feedback, add more bells and whistles if you like, I thinks it's a great service from yourself and OPG.
The website is working a treat for us - really powerful stuff to be able to have virtually free reign over the site.
Absolutely brilliant customer service.
Richard Nicholas, IT Manager, The Northolme Practice
You and your team have been amazing, so helpful and very efficient with any requests so here is a big THANK YOU from me!
Dawn Bigwood, Practice Manager, The Mound Medical Centre
I love the website GOT LOADS OF COMPLIMENTS !!! WELL DONE KATY YOU ARE A STAR!!!
Christine Jones, Business Manager, Spring Hill Medical Centre
We are delighted with our website from Oldroyd Publishing Group.
The site was easy to set up and is quick and easy to administer. The online help is comprehensive and simple to access, and the customer service we received during set up was first-class. Our enquiries were dealt with promptly, politely and knowledgeably at all times. I know that if we have any further questions we can contact a member of the team by phone or email and that they will deal with our points quickly and efficiently.
The website looks great, and we have had much positive feedback from patients, who are using it fully. The customizable reports on the website usage are extremely useful and are helping us to ensure the site continues to meet our patients' needs fully. Patients and staff see the website as a great way of quickly and economically accessing a wide range of information about the practice and about health in general.
I’d just like to say how impressed I am with its ease of use, how good the online training information is and, most of all, how great the site looks.
We know that we have made the right decision in choosing OPG to host our website, and we look forward to continuing to work together in the future.
Mike Richardson, Website Administrator, Dr Driver and Partners
The website is fabulous and your working processes very straight forward. A brilliant service, always 100% reliable and accurate and swift turnaround to all our requests often at short notice.
If only all companies and contacts were as impeccably courteous, pro-active and helpful as you guys, it could be just the attitude needed to reverse the downturn!
Mark Bebb, Deputy Practice Manager, Ystrad Mynach - Oakfield Surgery
The new website is looking good and working well...
The process of working with you is very efficient and straight forward either via a phone call or the more used route of email.
Over the past four years I have always found your service to be both precise and swift, I send you through an email with a request or more often several requests and you turn these new instructions around very quickly often on the same day.
Graham Hunt, Practice, Manager, Princes Park Health Centre
I find the quality of our website very helpful and easy to navigate through. The process behind the websites development was excellent, your team were really helpful and speedy.
Josie Russell, IT Lead, Croft Hall Medical Practice
The quality of our website is very high and the self-operating admin side of it is user friendly...
OPG is very efficient when asked to amend or implement something on our website. Staff are very friendly...
Christine Lloyd, Practice Manager, Central Surgery
The quality of our website is excellent it looks very professional and makes it simple to navigate. Very clear and always gets positive feedback from patients. Also, the options available to us for self-editing are very useful.
Whenever I have contacted your service you have always been extremely helpful and accommodating, and kept me up to date with what was happening. Very pleased and would highly recommend.
Particular thanks to Katy Morson for all help and advice when we were changing web addresses (following a practice merger). She was extremely helpful and supportive and was always happy to get in touch to explain things, a great help!
Dominic Pickering, Kingfisher Family Practice
I am very impressed with the quality of our website, I think it is user friendly and reflects us as a practice well.
I am also very impressed with the ongoing process of developing our site, it is very easy to get it updated, I now have the ability to update the site directly myself or if I am pushed for time can quickly run off an email to OPG explaining what we need doing and it is done usually within 24 hours of me sending the email.
I have found anyone I have ever had contact with to be incredibly friendly and helpful. Nothing is too much trouble and if my request can't be fulfilled this is explained to me in a quickly and easy to understand way.
Alison Woodley, Patient and Staff Liaison Officer, Orchid House Surgery
Our website is GREAT and Dave is brilliant and does everything I ask in an efficient and speedy manner.
Kaye Bristow, Practice Manager, Alcester Health Centre
We are very impressed with the new improved website and find it user friendly for the public and staff. The changeover was very quick and we didn't have any problems. I particularly find Katy Morson very friendly, helpful and knowledgeable. I know that I can approach her if I am finding something difficult to amend on the website and she will either guide me through this or amend it for me.
Julie Cross, Central Surgery
Our website is of excellent quality – clear to read. The whole process has been stress free and works well. You provide excellent support.
Michelle Ford, Practice Manager, Parsonage Surgery
Our website is really good. All the information is clear and the site is easy to navigate. There are no irrelevant pop ups that are often annoying. It is suitable to the service we provide and is aimed at the right level for our patients. Informative but friendly. Working with your team was fantastic. They did everything we asked and more! Always easy to contact and any changes we needed to have made were put in place really quickly. So easy to change to you for our website. Gave us a good amount of time to check and change things before we went live.
Communication throughout was brilliant. Everyone I speak to is always so helpful. You have just put a patient questionnaire up for us which once again was done within 24 hours. I was talked through how to look and check the results. Nothing seems to be too much trouble which is so refreshing. Maintaining our old website took hours for just the smallest change, but I know that now we have your service in place everything will be sorted within a phone call.
Katy Porrett, Office Manager, Gudge Heath Lane Surgery
Love the new website, easy to use and update. If someone wants something added, I don't see it as a chore which I have done previously. Lots of styles to choose from. Looks current and fresh.
The Process couldn't have been better. Katy in particular was amazing, patient, friendly and followed up several times to make sure everything was alright, this is rare these days and very valued by customers who don't want to learn through a webinar!
I don't recommend as a rule, but have done so with your service and will continue to do so. It is totally professional and it is rare these days to have someone at the end of the phone ready to help when you need it.
Caroline Self, Practice Manager, Shepperton Medical Practice
My website is much better than before – I like it. Katy is always patient and knowledgeable. Just keep doing what you are doing.
Jackie Wake, Practice Manager, St Mary's Medical Centre
I was asked to review our increasingly dated practice website. A potentially challenging task, which involved investigating not only the content and presentation of the site but also the provider. After contact with several providers, I chose Oldroyd Publishing Group. Their staff were exceptional - clear, responsive and reliable, with an approach enabling me to be as hands on or off as I wished. The result: a website that the practice and patient group are extremely happy with. Very many thanks.
Dr David Burton, Torrington Health Centre
It has been a pleasure and honour to work with a team who are so professional, open to suggestions and who offered such a prompt and co-operative service whenever I have requested it. There are not enough superlatives to express the high regard I have for the Web Team at OPG.
Farhana Imran, Former Business Manager, The Upstairs Surgery
We have had very positive feedback about our website. Some of the local practices have asked who we use so I have given them the your contact details. Credit where credit is due.
David Harding, Practice Manager, Parkside Medical Centre
We have recently had interviews and many of our candidates mentioned they had viewed our website; I specifically asked them how they found the website and without exception they stated that it was easy to use and very detailed and informative so just wanted to pass on my thanks for providing such a useful tool for us.
I can't tell you how impressed I am with the service you provide; thank you so much.
Sarah Hope, Practice Manager, Much Wenlock & Cressage Medical Practice
I take this opportunity to express our heartfelt appreciation for the tremendous support both yourself and the wider team at The Oldroyd Publishing Group Ltd have provided to us for the past few years.
I think your support is exceptional and you are very professional. The requests are implemented almost instantly but more importantly you actually take upon yourself to guide us to improve the functionality as well as the aesthetics of the website, which clearly is your expertise but for us, it is a massive help.
I would recommend your services to anyone who wants a website set up and maintained.
Please convey my thanks to your team and i personally take this opportunity on behalf of Hartland Way Surgery to formally thank you for your help, support and guidance over the years, without which we would have most certainly struggled to achieve the various requirements expected from general practice.
Once again many thanks indeed.
Rena Amin, Clinical Associate, Hartland Way Surgery
Please convey our thanks for the prompt service you have provided. The Care Quality Commissioners have already commented on how good the Sandy Lane website is and much of that is due to the professionalism at your end.
John C, PPG Member, Sandy Lane Surgery
As a GP surgery we have used Oldroyd Publishing Group Ltd to design a website for our surgery and to keep it updated with new information. We have been extraordinarily happy with the excellent product and high level of service. Our surgery website looks better than I could have imagined and is performing very well in the search engines, which has led to more patients. I really couldn't possibly relay how pleased we've been with Oldroyd Publishing Group Ltd. If you are reading this review, consider yourself one of the lucky ones…you've found a truly talented, professional, honorable and reasonable web development company.
Nasir Abbas, Practice Manager, Al-shafa Medical Centre
I must say, the website you guys have created is perfect. The leaflet also matches this. It's been an enjoyable process and very easy. It's also very helpful that you are clued up with things like friends and family test, and automatically incorporated that onto our website. Well done to you all and I would certainly recommend you to any practice that are lost trying to find a good website creator.
Dr O A Syed, Stopgate Lane Medical Centre
Sorry for the delay in getting back to you regarding our Practice Website. Just two words really, simply brilliant! The content management system / interface is fantastic. Really easy to use - even for me! It seems far superior to our current site. A lot smoother, and a lot less clunky, it seemed to fail a lot for me, but that was probably just me and my PC!
Really pleased with new product and site - looks very professional. Its down to us now to smarten up and remove the old etc.
Please accept this email as confirmation to move over to the new site / content manager system as soon as your team permits.
Many thanks for all the help and efforts, it is very much appreciated.
Richard Nicholas, IT Manager, Hebden Bridge Group Practice
Writing to just thank that you and your staff have been very helpful. Thank you very much for all your kind contribution in your support to your clients.
Your staff are always are very prompt in actioning our request and questions.
Thank you again!
Kanni Krishnan, Reception Manager, Chatfield Healthcare
Thank you for such a brilliant website, everyone who has seen it thinks it is brilliant!
Janice Nightingale, Practice Manager, Dr S Sathanandan's Practice
This is just a brief email to ask that you accept recognition for what an efficient and supportive member Dave Pollard has been to Holywell Medical Group and myself since we began the project of re-launching and redesigning our website.
Unfortunately due to time constraints and work pressures I have been unable to be as involved as I would have hoped with updating the website since it was launched, yet every request I have made, regardless of how menial or how often, has been dealt with efficiently and in a most impressive and timely fashion.
Dave has continually supported me to navigate my way around the site and shown great patience with my rather poor I.T. knowledge. I would be grateful if you could pass on my thanks, the patients' thanks and thanks from the Partners here at Holywell Medical Group.
Shona Anderson, Senior Workforce Support Co-Ordinator, Holywell Medical Group
I have always had quick & helpful responses to my enquiries. The web team have been particularly helpful in improving our website.
Sue Bailey, Practice Manager, Stubbington Medical Practice
I would like to pass on how grateful I was to receive such professional and courteous support from Katy and Dave last Thursday, just about the busiest time for everyone involved in the patient participation DES!' As a new practice manager I was up against it to meet the deadline of close of play that day to have the results published...
From the moment I made the phone call to the finalised publication my query was dealt with wtih the greatest professionalism and respect for my lack of knowledge of what was involved. Katy talked me through the steps and we agreed a time for me to submit the data... I encountered difficulties with sending the information, so called again. This time I spoke to Dave, who again treated my query with professionalism and helped work on a solution to enable me to email the information across. On both occasions, I wasn't made to feel inadequate, (as this is how I felt) both Katy and Dave were stars and really pulled out all the stops to help me, and publish the Patient Questionnaire results on our website in time.
I would really like their level of service to be recognised and cannot thank them both enough for their help and support last Thursday.
Tracy Willocks, Practice Manager, Riverside Medical Practice
Thank you so much. You are all stars and really appreciated!!! Please pass my thanks onto your web designer as well!
Sue Brown, Senior Practice Manager, Queens Road Partnership
….as usual you've gone the extra mile and helped me out no end… many thanks! I want to make my appreciation clear to you and would be very happy if you would pass this email onto your managers so they know what a great service you give.
Di Janus, Practice Manager, Park End Surgery
Can I take this opportunity to say a very big thank you to your team for all the support I have received.
Yasmin Kapadia-Jones, Practice Manager, The Limes Medical Centre
I would like to thank Katy, Tanya and the rest of the team for their efforts regarding our practice website. It looks great, I hope the patients (and PCT) appreciate it.
Shahin Saleh, Practice Manager, Fernclough Surgery
The assistance by the web team at OPG has been nothing short of outstanding – I am extremely grateful for your efforts and assistance to date.
Thank you again.
Martin Crawford, Practice Manager, Byfield Medical Centre
Many thanks Katy, can't thank you enough for all your help over recent weeks with this process, it's made it so much easier then I ever imagined.
Tracy Bridge, Practice Manager, The Chestnuts Surgery
In the past few weeks the Practice has been working with your company to produce a Practice leaflet and website.
So far things are going very well - I am particularly impressed with Graham who is handling the advertising.
The partners and I had debated the issues surrounding advertising and the types of organisations which might then be associated with ours and were more than little nervous. Graham's business sense and practical approach has ensured that our fears were unfounded.
He is an asset to your company - I would have no hesitation in recommending him to other Practices.
Tony Martin, Practice Business Manager, Hebden Bridge Group Practice
Your overall service was brilliant, especially with regard to the website. This is the 3rd year you have provided this service and it's getting better all the time.
Alan Cooper, Practice Manager, Drs Zarycky, Atherton & Partners
I have been responsible for updating our website www.burnhamandberrowmedicalcentre.co.uk for a few years now, firstly by e-mailing the required changes to the Team and latterly as I felt more comfortable, editing and adding information myself.
I would just like to feed back to you how well I have been treated by your staff whenever I have had a problem and been unable to work out how to do something or have an aim in mind but am not sure how to achieve it. I know that I can either e-mail or telephone the Team and they will do their utmost to ensure that the end result is achieved, doing the work themselves whenever I don’t feel confident to take it on and offering help and advice wherever they can.
I have found all of your staff helpful but particularly Katy Morson - she is always a pleasure to deal with. Nothing is too much trouble and she will always do her best to facilitate my requests and fulfil my wish list! She really helps to make my job easier.
Lynn Harling, GMS Contracts Assistant Carers Support, Burnham and Berrow Medical Centre
You are fantastic !!!!! Thank you so much.
Julie Winterbottom, Business Manager, Westcliffe Medical Practice